Campus Closure Spurs Reflection and Brings Important Insights to Departmental Management

Abstract

When COVID-19 caused wide-spread campus closures, librarians had to re-evaluate how they and their staff would continue their work. This lead one librarian to a full evaluation of the technical services department in which she works. Departmental tasks, communication, processes, and procedures were all evaluated and fine-tuned. However, the most surprising discovery was the importance and impact of actively seeking professional development on the entire department.