Navigating Change: A Case Study of Formative Evaluations at Delgado Library

Abstract

This article analyzes and describes the experience of Delgado Community College librarians with using a variety of formative assessments to appraise the effectiveness of the bibliographic instruction modules presented by the librarians. The article covers the trajectory of using these evaluation tools, from the directive to start using them, through the segue to incorporating online versions of the assessments during COVID, to utilizing QR codes. The introductory section summarizes this history and breaks down the total assessments completed by time period. The analysis section includes a discussion of four case studies to illustrate Delgado Library’s formative assessment journey and what lessons have been learned from using these tools, through online versions and QR codes. The section on QR codes discusses how librarians have broadened the scope of formative assessment utilization to include instructors' opinions about the instructional modules and the feelings of general patrons about library services. The conclusion summarizes what has been learned about using formative assessments.